24 hours or more
Cancel or reschedule at least 24 hours before the lesson start time to avoid a cancellation charge.
At a glance
The timing of your notice determines what happens next
Contact the school as soon as you know that you cannot attend. The same notice period applies to Liverpool lesson bookings.
Less than 24 hours
A cancellation fee may apply when notice arrives within 24 hours of the booked start time.
No attendance
The full lesson fee may be charged when the learner does not attend and has not cancelled.
Late arrival
Late time may be deducted from the lesson. A booking may be cancelled if the learner is more than 10 minutes late without notice.
Full policy
How cancellations, changes and missed lessons are handled
Clear notice protects the instructor's time and gives another learner a fair chance to use the appointment.
How to cancel or reschedule
Contact Sydney South Driving School directly and identify the learner, booked date and lesson time. A message is not treated as received until it reaches the school through an active contact channel.
- Liverpool and general enquiries: 02 8277 9091
- Campbelltown enquiries: 0409 129 275
- Email: bookings@sydneysouth.net
The 24-hour notice period
Notice received at least 24 hours before the scheduled start time allows the lesson to be cancelled or moved without a cancellation charge. Notice received later may incur a fee because the reserved instructor and vehicle time may not be rebooked.
Late arrival and no-shows
A learner should be ready at the agreed pick-up point before the lesson. The instructor may wait up to 10 minutes. Lost time may be deducted from the booking, and the full fee may be charged if the lesson cannot proceed.
Unexpected circumstances
If illness, an emergency or another serious event prevents attendance, contact the school immediately. Explain what happened so the circumstances can be considered; an exception is not automatic or guaranteed.
Related booking rules
The terms and conditions also cover learner readiness, licence requirements, instructor safety decisions and test-day services.
Read the terms and conditions View the published cancellation PDF
Cancellation FAQ
Common questions about changing a booking
Can I move my lesson without paying a fee?
Yes, when the school receives at least 24 hours' notice before the booked start time. The new time remains subject to instructor availability.
What happens if I cancel inside 24 hours?
A cancellation fee may apply because the instructor and vehicle were reserved for your lesson.
What happens if I do not attend?
A no-show may be charged at the full lesson rate.
What if my instructor needs to cancel?
The school will contact you and arrange another available time. You are not charged for a lesson the school cannot provide.
Can an emergency be considered?
Contact the school as soon as possible and explain the circumstances. Any waiver or alternative arrangement is considered individually and is not guaranteed.
Need to change an upcoming lesson?
Contact the school now with the learner's name, lesson date and scheduled start time.